Lifetime Warranty against Breakage
Please note: We are out of office until after the July 4th holiday weekend (back July 6th).
Our warranty: If you ever break your Deuce®, we'll replace it. This warranty applies to all Deuces® ever made and covers any breakage while digging a poop-hole. There is no charge for the replacement Deuce; we only charge for the postage to get it to you. We also ask for your approval that the replacement can be a slight cosmetic second, sometimes without logo. All replacements are also warranted. If you don't approve, no problem, just let me know. Or if you prefer a replacement that has no logo, let me know that too. Happy to help.
Here's how it works:
1) Send a photo of the broken Deuce® to me at mike@thetentlab.com
2) Buy postage for the replacement (buttton below)
3) I send you a replacement Deuce. Be sure to tell us the color and model you want your replacement to be. Yes, you can change models for no charge.
Current models and colors are:
#1 - Sky and Orange
#2 - Hi-Viz Lime, Sky, Fire!, Ice, Green, Red, Purple, Black, Orange and Gold
#3 - Hi-Viz Lime, Sky, Fire!, Ice, Green,, Red, Purple, Black, Orange and Gold
3.5) If you don't hear from us quickly, PLEASE check your spam/junk mail folder…
4) Recycle your old Deuce anywhere that accepts aluminum.
US postage is $6
To Canada is $18.75
Elsewhere in the world it's $22
I'm really sorry postage is so high. Because the Deuce is a rigid object it can’t go as a 1st class letter. Instead it has to go as a “package.” It probably has to do with incompatibility with high speed sorting machines designed for flat and flexible letter envelopes…still, it's disheartening to see such big changes for such a small and lightweight item: US postage has been going up 50¢ every six months and international postage is going up $1 or more every six months. Oddly enough, bigger international shipments might be going down down.
CLICK the button below to buy warranty replacement postage